Return and Refund Policy of vlfphoto.com
At vlfphoto.com, we are committed to ensuring the complete satisfaction of our customers. If you are not entirely satisfied with your purchase, our return and refund policy ensures a smooth and transparent process.
🔁 Returns
📆 Return Period You have 30 days from the date of delivery to initiate a return.
📦 Product Eligibility Products may be returned whether opened or unopened, provided that they meet the following conditions:
- In good condition
- With all original tags, packaging, and accessories
- Not visibly damaged or used beyond first inspection
📌 How to Initiate a Return To start a return, please contact our customer support team at support@vlfphoto.com. Please include:
- Your order number
- A short description of the reason for the return Our team will guide you through the steps.
🧾 Required Documentation Returns must include a receipt or proof of purchase.
📍 Return Address All returns must be shipped to: vlfphoto.com Attn: Returns Department 37 West Reybold Drive, Middletown, DE 19709, USA
🚚 Return Shipping Return shipping costs are the customer’s responsibility unless:
- The item is defective, or
- An error was made on our part during order processing or fulfillment.
💳 Refunds
💰 Refund Processing Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. Approved refunds are processed within 14 business days.
💳 Refund Method Refunds will be issued to the original payment method, unless otherwise requested by the customer.
🔄 Exchanges
If you would like to exchange an item, contact our support team at support@vlfphoto.com. Exchanges are subject to stock availability. If the desired product is unavailable, we will issue a full refund.
❗ Exceptions
⚠️ Customized Products Products that are personalized, engraved, or made to order are non-returnable, unless they are defective.
🛠️ Defective Items Defective items are eligible for replacement or full refund, depending on the customer’s preference.
📜 Billing Terms & Subscription Disclosure
All purchases on vlfphoto.com are considered one-time transactions unless otherwise explicitly indicated at checkout. However, from time to time, we may offer subscription-based programs as part of special promotions, contests, or limited-time offers. In such cases:
- Subscription details will be clearly disclosed before checkout.
- The customer must explicitly opt-in to activate the subscription.
- Subscriptions can be cancelled at any time, according to the terms provided in the offer.
Billed as: All charges will appear on your bank statement as: vlfphoto.com
📞 Contact Us
If you have any questions about this Return and Refund Policy, feel free to contact us: 📧 Email: support@vlfphoto.com
📞 Customer hotline : +1 650-434-6382 Partner & wholesale inquiries : 1 (800) 917-8816
🏢 Company: Nexus TechnoLogic INC
📍 Address: 37 West Reybold Drive, Middletown, DE 19709, USA
🌐 Website: www.vlfphoto.com
We are here to assist you and provide the best possible shopping experience! 🛍️